Order Shipping / Site Inventory
Our site has live inventory, if its available on the website, its ready to ship. We never do preorders, backorders, or hold your money on unmade items. Orders ship out daily Monday through Friday, and generally within 12-24 business hours after your order is placed. Orders over $350 will require signature delivery (paid by us). You will receive automated tracking information at the email associated with your order once the shipping label has been created.
Order Shipping Days
Orders are processed and shipped Monday - Friday starting at 9 A.M. (CST) Orders placed after the cut-off time on Friday will be processed on the following Monday. If there is a postal holiday on Monday, orders placed after the cut-off time on Friday will be picked up on the following Tuesday.
Carrier Times
We offer multiple shipping options with USPS and UPS, and have daily pick-ups from both carriers. Pick-up times may vary, and orders placed before Noon CST will generally go out the same business day. Orders placed after the carrier pick-up times will go out on the following business day.
Shipping Delays
We make every effort to ensure orders are processed quickly and shipped out within 24 business hours of the order being placed. Occasionally, there can be delays in order processing due to order volume or carrier pick-up delays. If you have received tracking information, this means we have processed your order and it will picked up on the next business day. If you have NOT received tracking within 24 business hours of placing your order, please check your spam mail first.
Delayed Package Delivery / Missing Mail
Package transit delays can occasionally occur with both USPS and UPS. While frustrating, these usually resolve within a few business days with no additional action needed. If a package is marked delivered and you have not received it, please wait 24 hours before reaching out to allow for delivery, and we can begin the research process with the carrier at that time.
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